Our Promise to You: We promise to deliver our handmade luxury products to you in a safe and secure manner. We will deal promptly with any issues that may arise concerning your order.
Due to the handmade nature of our products, there will always be some variation in colour, texture, weight, fragrance, design or packaging between batches. However, we endeavour to maintain as much consistency as reasonably possible. If you do have any queries regarding your order, please contact us at firstname.lastname@example.org and we’ll get back to you.
Please read carefully – by placing an order with us, you are acknowledging your agreement to the following conditions:
Price: All prices are quoted in CAD ($).
Delivery is made at an additional cost – please see our Postage & Packaging Charges page regarding these costs (which are determined by the final weight of your order).
We reserve the right to make price changes without prior notice – however, this will not occur for goods already ordered and awaiting delivery.
Payment: Payment is only accepted via PayPal/Visa/MasterCard/Debit Card. Goods will not be dispatched until full payment is received by us. Payment of your order made via PayPal is completely secure – we don’t retain any payment information or card details. We are not responsible for any charges incurred by you from your Credit Card Company or bank in relation to the processing of any order made with us. Please note that if, for any reason, your card payment is not authorized by your bank/credit card company, we will not be able to proceed with your order and it will be cancelled.
Delivery of your Order: We aim to turn around any orders within 48 hours of receipt of that order (business hours) but, if this isn’t possible, we’ll email you. However, this does not include Bank Holidays or weekends. If you have requested a custom order, made to your specifications, we will inform of you the expected delivery date.
Please do not hesitate to contact us at email@example.com and we will try to find out the approximate delivery time for your country. It should be noted that we cannot accept any responsibility for delay caused by strike (postal etc) or any Acts of God. During busy periods, e.g. Christmas, please allow for an additional time for posting.
Please ensure you give us a complete postal address – we cannot accept any responsibility for items that are undelivered due to the submission of an incomplete address. Please ensure that there is someone at this address that can accept delivery – we cannot accept any responsibility for items that are undelivered as there was nobody home. The customer will be responsible for meeting any further postal costs in this case.
We can post to either domestic or business addresses; if you require your delivery to be signed for, please note that this will involve an additional cost and will require someone being available at the delivery address to sign for the goods.
We cannot be held responsible for orders, for which we hold a proof of posting (a receipt from our Post Office) that, subsequently, goes missing in the mail. If an order is sent to your given address, not delivered but held in the Post/Sorting Office and not picked up, by the customer, from there, the Post Office will return said order to us. We are not responsible for any additional costs involved in sending this order on to you again – you must meet that additional postage cost yourself (you will receive a PayPal invoice for the postal charge). As the order had not been cancelled by you within the regulation 7 days, our legal requirements are considered fully met and a refund of the full purchase price is not allowable in this case.
Cancellation of your Order: You have a 14 day cooling off period during which you can cancel your order and receive a full refund. Please contact us at firstname.lastname@example.org
However, as we endeavour to dispatch orders within 48 hours (working week), your order may have already been sent prior to you cancelling your order (you will have received a dated confirmation email notifying you of this). If this is the case, please return your package unopened, unused and in a re-saleable condition and we will organize a refund of your order costs (less delivery costs) within 30 days.
Refunds & Returns: If you wish to exchange your product, please contact us at email@example.com We will ask you to return it in an unopened, unused and re-saleable condition within 14 days of receiving your items. Costs of returning packages must be met by the customer personally. If you are not satisfied with our product or your order does not reach you in perfect condition, please contact us at firstname.lastname@example.org as a matter of urgency. We will then arrange with you to either replace the goods or refund you the purchase price of the order (including any postal charges where the product is defective), whichever is your choice. We must insist all goods are returned unopened, unused and in a re-saleable condition. You should request a proof of postage receipt from your Post Office.
Refunds will be made using the same method of payment. You can also cancel your order in writing (however, please note that this must be received by us within 14 days of you placing your order – please ensure that your postal system can accommodate this timeline) by writing to us. Please ensure you state your full name, address and order number on any correspondence with us so that we can quickly track your details.
Your Privacy: We do not sell or pass on any of our customer’s information, ie name, address, email address etc to any other parties. However, we do reverse the right to contact you regarding your order and, on occasion, may email you about our products. If you do not wish to receive any promotional material (however rare) from us, please contact us at email@example.com and we will remove your details from our mailing list.
Samples: We do NOT supply goods on approval nor do we supply free samples of our soaps.
Statutory Rights: These Terms & Conditions of Sale do not affect your statutory rights.
Copyright Notice: We retain copyright on all materials on this website, including photographs and images, page design, text, product names and descriptions of any of our products and these may not be reproduced in whole or in part by electronic or other means without our prior written consent.
Cookies: www.maya-mia.com uses ‘cookies’ to enhance your shopping experience.
Sales of Products to National/International Customers: Please note that all products offered for sale by www.maya-mia.com are produced within current Canadian cosmetics legislation.
All our soaps are handmade in Montreal, Canada using the highest quality ingredients and are designed with you, the customer, in mind.